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CHAPTER	NINE

         Social	Signals	and	Social	Proof

                  “Sincerity	–	if	you	can	fake	that,	you’ve	got	it	made.”
                                       –	George	Burns

   	
I’d	like	to	do	a	test	on	you—right	here,	right	now.	Ready?

   Imagine	 that	 you	 move	 to	 a	 new	 home	 with	 a	 lovely	 yard	 and	 you’re
interested	 in	 starting	 a	 rose	 garden.	 Roses	 can	 be	 tricky	 plants	 to	 grow,	 so	 you
need	 information	 to	 help	 guide	 you	 through	 the	 best	 practices	 for	 a	 beginning
gardener.	Like	most	people,	you	start	with	a	web	search,	and	you’re	delighted	to
find	 that	 the	 top	 two	 search	 results	 fit	 your	 needs	 precisely.	 Both	 articles	 are
brimming	 with	 tips,	 detailed	 guides,	 and	 illustrations	 to	 get	 you	 going.	 One	 of
these	 articles	 has	 been	 tweeted	 five	 times.	 The	 other	 one	 has	 been	 tweeted	 452
times.

   Which	one	will	you	read?
   I’ve	 used	 this	 little	 test	 in	 hundreds	 of	 classes	 before	 thousands	 of	 students
and	not	one	person—not	one!—has	ever	answered	that	they	would	read	the	post
with	five	tweets.
   My	friend,	you	have	just	experienced	the	awesome	power	of	social	proof!	All
things	 being	 equal,	 in	 a	 case	 like	 this	 the	 quality	 of	 the	 content	 doesn’t	 really
matter.	 Neither	 does	 the	 heroic	 brand	 of	 the	 author,	 the	 credibility	 of	 the
publication,	the	distribution,	promotion,	or	clever	SEO.	The	content	is	poised	to
ignite	simply	because	of	a	number.

                 Putting	social	proof	to	work

We	 use	 social	 proof	 as	 a	 shortcut	 in	 our	 real-world	 decision-making	 every	 day.
Things	seem	easier	to	buy	when	others	validate	that	it’s	a	smart	option.

   Social	proof	is	powerful	in	situations	where	people	don’t	have	the	facts	they
need	to	make	an	informed	decision.	To	help	resolve	uncertainty,	people	look	for
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