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authority.
   “In	 the	 online	 world,	 social	 proof	 is	 what	 makes	 you	 legitimate,”	 said	 Jay

Baer.1	 “There	 are	 small	 cues	 on	 the	 web	 that	 convey	 this	 type	 of	 authority.
There’s	a	very	good	reason	bloggers	keep	a	tweet	counter	open	at	the	top	of	their
sites.	If	a	post	has	been	tweeted	100	times,	the	assumption	is	that	it’s	worthy	of
your	 attention.	 Well,	 truthfully,	 maybe	 it	 is,	 maybe	 it	 isn’t.	 There	 are	 different
ways	 to	 game	 the	 on-line	 system	 and	 still	 be	 recognized	 as	 an	 authority.	 It’s
much	 easier	 to	 create	 a	 scenario	 and	 be	 seen	 as	 an	 authority	 online	 than	 it	 is	 to
become	a	truly	authoritative	person	offline.”

   At	 no	 other	 time	 in	 history	 has	 the	 appearance	 of	 authority	 been	 so	 easily
assumed	 and	 promoted.	 Words	 like	 “best-selling,”	 “award-winning,”	 and
“expert”	 have	 been	 rendered	 almost	 meaningless.	 People	 crave	 any	 possible
shortcut	 to	 rapidly	 distill	 meaning	 from	 the	 information-overloaded	 world.
Unfortunately,	 in	 this	 setting,	 the	 badges	 of	 influence	 may	 become	 even	 more
important	than	legitimate	authority	built	from	true	knowledge	and	experience!

   “How	 much	 do	 you	 think	 we’d	 be	 talking	 about	 Twitter	 followers	 or
Facebook	Likes	if	the	number	wasn’t	attached	to	your	public	profile?”	said	Baer.
“We	 care	 about	 Twitter	 followers	 and	 Facebook	 Likes	 disproportionately	 not
because	of	the	power	of	the	medium,	but	because	we	keep	score	in	public.	Every
legitimate	 social	 media	 consultant	 will	 tell	 you	 that	 it’s	 not	 about	 how	 many
Twitter	followers	or	Facebook	Likes	you	have,	it’s	what	you	do	with	them.	And
in	 terms	 of	 driving	 measurable	 behavior,	 conversions,	 revenue,	 loyalty,	 and
advocacy,	they	are	of	course	correct.	Number	of	Twitter	followers	doesn’t	mean
a	 thing,	 right?	 Wrong.	 The	 reality	 is	 that	 social	 media	 measurement	 is	 a	 very
public	competition,	and	we	buy	it	hook,	line,	and	sinker.	Why	would	politicians
not	only	(allegedly)	pay	to	build	a	following	that	dwarfs	the	other	candidates,	but
then	have	the	audacity/stupidity	to	brag	about	the	advantage?	Because	it	matters
in	the	court	of	public	perception.

   “We	 may	 not	 like	 it.	 We	 may	 not	 even	 choose	 to	 admit	 it.	 But	 it’s
disingenuous	to	suggest	that	number	of	Twitter	followers	has	no	impact	on	how
you	 or	 your	 organizations	 are	 viewed	 by	 the	 vox	 populi.	 It’s	 not	 a	 key
performance	indicator,	it’s	a	key	popularity	indicator.”

   It’s	 unsettling	 to	 think	 that	 the	 local	 blogger	 with	 the	 fake	 Twitter	 followers
or	 a	 blog	 site	 with	 manufactured	 social	 proof	 may	 very	 well	 accrue	 benefits	 of
influence	in	an	unequal	measure	to	the	actual	skills	and	talents	of	their	creators.
Scarcity	of	time	and	the	pressures	of	daily	life	make	people	default	to	interacting
with	 those	 few	 who	 matter—or	 at	 least	 who	 appear	 to	 matter—and	 reciprocate
their	 attention.	 The	 implication	 is	 that	 a	 possible	 marker	 of	 authority	 like	 Likes
and	followers	can	make	an	impact	on	people	and	contribute	to	the	perception	of
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