Page 163 - AR MMIX 300423 FINAL-2 preview

Analisis dan Pembahasan Manajemen Tata Kelola Perusahaan Laporan Keberlanjutan
Management Discussion and Analysis Corporate Governance Sustainability Report

Pemangku Kepentingan Metode Pendekatan
Stakeholders Approach Method

Regulator • Submission of reports in accordance with the policies and provisions of the regulator
• Involvement in outreach organized by regulators regarding implementation of new policies
or changes and updates to existing policies

Karyawan • Kegiatan pengembangan kompetensi dalam bentuk pendidikan dan pelatihan
Employees • Pemberian remunerasi dan fasilitas yang tepat dan sesuai
• Competency development in the form of education and training
• Provision of appropriate remuneration and facilities

Mitra bisnis/Vendor • Penyusunan dan penandatanganan perjanjian kerja
Business Partners / Vendors • Penyusunan dan penandatanganan kontrak
• Preparation and signing of work agreements
• Preparation and signing of contracts

Pelanggan • Situs web
Costumers • Survei kepuasan Pelanggan (tidak ada survey kepuasan pelanggan)
• Media layanan pertanyaan dan pengaduan pelanggan
• Website
• Customer satisfaction survey (there is no customer satisfaction survey)
• Media service for customer inquiries and complaints

Masyarakat • Program Tanggung Jawab Sosial Lingkungan
Public • Environmental Social Responsibility Program

Permasalahan terhadap Penerapan Kinerja Problems with the Sustainability Implementation
Keberlanjutan [E.5] [E.5]

Dalam menjalankan penerapan kinerja keberlanjutan In carrying out the implementation of sustainability
ini, Perusahaan menemukan adanya permasalahan, performance, the Company has encountered problems,
salah satunya adalah pengelolaan sinergi dengan one of which is the management of synergies with
pemangku kepentingan secara luas untuk mendukung stakeholders broadly to support business strengthening
penguatan dan pengembangan bisnis. PT Multi Medika and development. PT Multi Medika Inernasional Tbk
Inernasional Tbk, mengantisipasinya melalui upaya anticipates this through management efforts oriented
pengelolaan dengan beroritentasi pada kemitraan towards sustainable partnerships on the basis of
yang berkelanjutan atas dasar adanya pertukaran nilai mutually beneficial and beneficial added value
tambah yang saling menguntungkan dan memberikan exchanges.
manfaat.

Selain itu, Perusahaan senantiasa menerima In addition, the Company always receives
feedback/masukan dari customer/pelanggan feedback/input from customers via email
melalui email customerservice@multimed.co.id yang customerservice@multimed.co.id which can be found
dapat dicari customer di halaman depan website on the front page of PT Multi Medika Internasional,
PT Multi Medika Internasional, Tbk. Upaya yang Tbk’s website. The efforts made have had a positive
dilakukan telah memberikan dampak positif berupa impact on increasing the Company’s Competitiveness,
meningkatkan Daya Saing Perusahaan, meningkatkan and improving the Company’s image, product
citra Perusahaan, merek produk, keberlanjutan dan brand, sustainability and smooth operation of
kelancaran operasional Perusahaan. the Company.

Semua akan pada waktunya Laporan Tahunan 2022 Annual Report 2022 161