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Kegiatan Belajar 4 Pelayanan Prima (Excellent Service) ..................................... 48
A. Tujuan Kegiatan Belajar .............................................................................. 48
B. Pokok Materi Kegiatan Belajar ................................................................... 48
C. Latihan ......................................................................................................... 58
D. Rangkuman .................................................................................................. 58
E. Test Formatif ............................................................................................. 558
F. Umpan balik dan tindak lanjut ..................................................................... 59
G. Kunci Jawaban dari test Formatif ................................................................ 59
H. Daftar Pustaka .............................................................................................. 61
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