Page 31 - Commercial Group Member Guidebook

Helpful Resources

Little questions, vital answers
Little questions such as “what’s my copay?” can be big questions when you’re in a hurry and need answers
on the spot. Our Member Services staff is happy to help. Another useful source is the Benefit Summary in
your Member Kit. Need to do a quick check on copayment information or other basics? Log onto
www.connecticare.com and click on My Plan then My Benefit Documents under My Benefit Information.

If English is Greek to you
Through the AT&T Language Line, we offer you access to more languages than we can count, including
Spanish, Polish, Italian and French. So feel free to speak with us in the language you know best. Don’t be shy.
Just ask for a translator by calling 1-800-251-7722.

Get coordinated
If you or a covered dependent has other group health care coverage, one of your health plans will be the
“primary” source of coverage, the other “secondary.” This means that you should have your doctor submit
claims first to your primary carrier for payment, and then to the “secondary” carrier for any additional payments
that may be owed to you or your doctor. Tell us about other health care coverage on your open enrollment/
change form.

Not another bill!
Many times, practitioners send account summaries. You can tell them from bills by looking for remarks like
these: “This is a statement.” “This is not a bill.” “Your commercial carrier has been billed.” “Pending Payment
from ConnectiCare.” Language like that means you’re not responsible for payment at this time.

Member Services
We work hard to provide you with a positive member experience whenever you call. When you have a
question, a local ConnectiCare Member Services professional will respond in simple, clear, easy-to-
understand language. You can contact us locally at (860) 674-5757 or toll-free at 1-800-251-7722, or e-mail us
at info@connecticare.com. Once you’re a member, you can e-mail us through our secure messaging online.

29