Page 29 - Commercial Group Member Guidebook
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Independent Quality Indicators:
CONNECTICARE IS AN AWARD-WINNING MANAGED CARE PLAN.
Committed to the highest level of service and quality
ConnectiCare stands apart from even our toughest competitors. But don’t take our word for it. Here are some
of our achievements as noted by some of the nation’s most demanding independent evaluators of managed
care quality and service.
2012 — Lowest Member Complaint ratio among Connecticut HMOs
ConnectiCare has accomplished this eight years in a row!
(Reported in 2013 by the Connecticut Department of Insurance)
Call Center Excellence
Less than 1.2% call abandonment rate through 2013
This service level is unprecedented in the industry.
97% first call closure rate through 2013
When you call ConnectiCare with a question or problem, 97 times out of 100 it is resolved right then and there!
You can choose ConnectiCare with confidence!
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