Page 28 - Commercial Group Member Guidebook

Let’s Talk

CONNECTICARE IS DEDICATED TO PROVIDING YOU WITH SUPERIOR CUSTOMER SERVICE.

Questions about benefits, claims, coverage, referrals, prescriptions or general information?
Call Member Services: (860) 674-5757 or 1-800-251-7722

Need to let us know about emergency treatment?
Call Emergency Hospital Admissions: (860) 674-5870 or 1-888-261-2273

Want to learn more about our health management programs?
Call Health Management: 1-800-390-3522, for information on Breathe, Breathe COPD, DiabetiCare,
HeartCare HF and HeartCare CAD.
Want to browse through our network, our newsletters and our services?
Visit our website: www.connecticare.com

Need treatment for mental health or alcohol and substance abuse?
Call Mental Health, Alcohol & Substance Abuse Services: 1-888-946-4658

Want benefit information in the language that you speak?
Call the Language Line: 1-800-251-7722

All information on our website is available in hard copy by contacting Member Services at
(860) 674-5757 or 1-800-251-7722, or via e-mail at info@connecticare.com. Once you’re a
member you can e-mail us through our secure messaging online.

Our Member Services staff is happy to help. Also, you may find that the Benefit Summary in your
Member Kit is a very useful resource. It contains most everything you’d ever want to know about
copayments, deductibles, coinsurance, lifetime maximum and out-of-pocket maximum.

Good News

• Our newsletter, Housecall, is a great read. With its bold graphics and real-life health topics,
it’s a dose of prevention itself.
• It arrives in your mailbox annually with information about benefit changes, fitness, nutrition,
updates on practitioners and more.

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