Page 41 - Anual report STi 2022_eng

2.2 Increase channels to closely follow news and The Group has a policy to raise the standard of work

information from government agencies and the private sector by bringing long-time experiences in design and construction
by becoming members of various government and private supervision to various types of projects. There is a team with

agencies such as the Ministry of Finance, the Department of expertise and a wide range of experiences that can collect
Provincial Administration, and others, such as the Federation problems that have arisen from the work process to be
of Thai Industries. The Company's business development analyzed and set a standard in work to prevent problems from

department is responsible for following up on bid news occurring. This is one of the operational risk management
as well as presenting bids for upcoming new projects and factors, and an important factor that enhances the quality of
screening news and information regularly for reporting to the work is the regular development of training for the work of

management for consideration. the team to have knowledge to prevent problems at the job
2.3 Expand and build on existing customers from site or when problems arise. the Company will have expert

a Company Group that are business partners (strategic engineers and directors (Project Directors) to inspect and use
partners) and who have worked together on various projects past experience to solve problems efficiently.

and help introduce new customers to the Company and build In addition, the Company Group has a large number
on former customers who used to use the service resulting of teams of experts who have worked in specific areas of
from satisfaction in the work of the Company. expertise. It is able to allocate a work team in each department

2.4 Target groups of government projects to help support and enhance work control to be more efficient.

according to the market direction that the government has This is considered the strength of the Company, resulting in

projects to invest in, such as electric train route expansion its being chosen by customers to receive all 4 types of
projects, double-track railways, high-speed trains, airport services consistently.

expansion projects, and road construction project to gain 4. Preparation and Knowledge of Personnel
opportunities in the business operations of the Company The Group has established a policy to prepare
Group in the mega-government projects. personnel to have skills and knowledge in the field and keep

2.5 Focus on the target groups of public and pace with changes in related technologies. Therefore, it takes
private projects in the nature of work for which the group has care of and promote the potential of employees, develop

accomplishments, experience, and specialists, such as work knowledge and expertise with the establishment of STI
in the hospital group and large-scale construction projects. Academy, a comprehensive engineering knowledge training

3. Quality Control and Service Standards center. This is an agency that has passed the standard of

The Group considers the benefits of customers as accreditation as a host organization of the Council of

the main priority and controls the quality of service through Engineers. The training center will provide engineering

the work of professional personnel with skills, knowledge, and knowledge training to employees of the Group, including
experience. Therefore, developing the potential of employees training for partner companies and partners working together
and raising the standard of work is at the heart of driving the with the Company by expert speakers from within the Group

business to create customer satisfaction and acceptance. and external speakers from professional organizations,
This will result in the Company Group receiving continuous specialists whose work is generally accepted. From the
work from existing customers as well as receiving additional preparation throughout the past, the Company is able to

work from recommending work to new customers. regularly organize training for employees at all levels of each

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