Page 17 - SLGResourceGuideV2
P. 17
Managing Patient Expectations
The biggest challenge to effective and satisfying communication is in aligning the
patient’s expectations with those of the clinician. When expectations are not aligned,
conflict results, with a high likelihood of dissatisfaction around unmet needs. Most
difficult patient situations result from misunderstood or unrealistic patients
expectations. These topics include the presentation of a proven “interest based”
negotiation model, and specific presentations related to setting limits or saying no to
the patient striving for a win-win outcome.
Negotiating with your Patients
90-120 minutes. Learn a model for doctor-patient negotiation to help align
patient expectations that differ from the expectations of the clinician.
Managing Challenging Patient Situations
60-120 minutes. Strategies to deal with challenging patient situations,
including late patients, angry patients, personality disorders, patients with
lists, etc.
Dealing with the Patient Seeking Pain Medication
60-90 minutes. Presenting a “healthy approach for the patient and the
clinician” to dealing with patients requesting pain medication and pain
medication refills.
Aligning Doctor-Patient Expectations/How to say “No”
Successfully
60 minutes. Strategies to setting boundaries and limits with patients.
