Page 50 - 2026 ITS Catalogue

EXCELLENT FOR OUR
“3-STEP DELIVERY”
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MICRO-CREDENTIALS

CORE SERVICE SECTOR SKILLS - PROGRAMME #: 128780-1

Level - 3 Credits - 20 Duration - 4 days*
*FACE TO FACE
$POA PP Strong service, safe teams, and productive workplaces.

This credential recognises the essential communication and teamwork skills that underpin every
service industry. Learners practise quality customer interactions while building respect for health,
safety, and sustainability. Perfect for employers or schools aiming to instil transferable skills
across industries.
CORRESPONDENCE ONLINE
$450 PP
- Theory: Yes
- Practical: Yes (workplace or simulated)

NZQA units Included:
40045 | 10 credits Apply customer service techniques to provide quality customer service interactions
Work effectively in a team to foster a safe, sustainable, and
40048 | 10 credits
productive workplace

CAFÉ AND CUSTOMER SERVICE - PROGRAMME #: 127741-2

Level - 3 Credits - 20 Duration - 4 days*
*FACE TO FACE
$POA PP Develop well-rounded café and customer-service skills.

Participants learn to serve confidently in hospitality environments, combining customer
engagement, product knowledge, and sales techniques. This micro-credential strengthens
service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or
customer-focused hospitality roles.
CORRESPONDENCE ONLINE
$450 PP
- Theory: Yes
- Practical: Yes (workplace or simulated)

NZQA units Included:
11818 | 4 credits Demonstrate and apply product and/or service knowledge
11831 | 6 credits Apply skills and qualities of a salesperson in a retail or distribution environment
14441 | 5 credits Provide café service in a hospitality establishment
21853 | 5 credits Provide hospitality sales and service opportunities to customers

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All Face to Face & LIVE Online courses in this Catalogue are for groups.