Page 55 - 2026 ITS Catalogue

THEORY COST
LEVEL UNIT CREDITS DESCRIPTION OR Excl
PRACTICAL gst pp

Establish and maintain positive customer service
2 11941 2 Practical $75
interactions in a retail environment

Demonstrate and apply knowledge of legislation
2 11968 4 Both $75
applicable to sale of goods and services

Use safe work practices in a retail environment
2 11971 3 Both $75
under supervision

2 12349 3 Demonstrate knowledge of time management Theory $75

Describe aspects of one’s own whakapapa,
2 12352 3 Theroy $75
heritage, and cultural identity

2 12355 3 Describe strategies for managing stress Theory $75

2 13281 2 Prepare and present basic sandwiches for service Practical $75

Prepare and serve hot and cold non-alcoholic
2 14425 5 Both $95
drinks for a commercial hospitality establishment

Demonstrate knowledge of food service styles
2 14431 3 Theory $75
MICRO-CREDENTIALS & INDIVIDUAL UNITS
and menu types in the hospitality industry
Prepare and clear areas for table service for a
2 14434 3 Both $75
commercial hospitality establishment

Provide table service for a commercial hospitality
2 14436 4 Both $75
establishment

Prepare and clear areas for counter food service
2 14440 2 Both $75
for a commercial hospitality establishment

Demonstrate knowledge of maintaining a safe and
2 14466 2 secure environment for people in the hospitality Theory $75
industry

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INDIVIDUAL UNITS 55
All Individual Units must be successfully completed within
8 weeks of receiving course documents.