Page 58 - 2026 ITS Catalogue

INDIVIDUAL UNITS

LEVEL 3

THEORY COST
LEVEL UNIT CREDITS DESCRIPTION OR Excl
PRACTICAL gst pp

Apply skills and qualities of a salesperson in a
3 11831 6 Both $95
retail or distribution environment

Demonstrate knowledge of alcoholic and non-
3 14420 3 Theory $75
alcoholic beverages

Provide café counter service in a hospitality
3 14441 5 Both $75
establishment

Demonstrate knowledge of coffee origin and
3 17284 3 Theory $75
production

Prepare and present espresso beverages for
3 17288 5 Both $95
service

Demonstrate knowledge of culinary products and
3 18497 8 Theory $125
terms

Demonstrate knowledge of sleep and sleep
3 21337 2 Theory $75
management in relation to work performance

Provide hospitality sales and service opportunities
3 21853 5 Both $95
to customers

Demonstrate knowledge of the management
3 22316 4 of drug and alcohol-related problems in the Theory $75
workplace

Explain the legal definitions and consequences
3 24996 3 of theft and fraud in a retail or distribution Theory $75
environment

Explain practices to detect and reduce staff theft
3 24999 4 Theory $75
and fraud in a retail or distribution environment

Respond to customers’ complaints in a retail
3 27229 4 or distribution environment during customer Both $75
interactions

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