Page 57 - 2026 ITS Catalogue
P. 57
INDIVIDUAL UNITS
LEVEL 3
THEORY COST
LEVEL UNIT CREDITS DESCRIPTION OR Excl
PRACTICAL gst pp
Demonstrate knowledge of food contamination
3 168 4 hazards, and control methods used in a food Theory $75
business
Employ customer service techniques to
3 376 2 accommodate customer behavioural styles in a Both $75
workplace
3 1296 3 Conduct informal interviews Both $75
3 1304 2 Communicate with people from other cultures Both $75
Speak to a known audience in a predictable
3 1307 3 Both $75
situation
3 3494 3 Write minutes for a formal meeting Theory $75
Demonstrate knowledge of maintaining a
3 4645 2 responsible drinking environment as a server in a Theory $75
licensed premise
Contribute within a team or group which has an
3 9681 3 Both $75
objective
MICRO-CREDENTIALS & INDIVIDUAL UNITS
Demonstrate and apply knowledge of
3 9694 4 Theory $75
communication process theory
3 9705 3 Give feedback on performance in the workplace Both $75
Write business correspondence to convey
3 11095 3 Theory $75
complex ideas and/or information
Listen actively to gain information in an
3 11097 3 Both $75
interactive situation
Demonstrate and apply product or service
3 11818 4 Both $75
knowledge in a service delivery workplace
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INDIVIDUAL UNITS 57
All Individual Units must be successfully completed within
8 weeks of receiving course documents.
