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SERVICE INDUSTRIES

UNDERSTAND CUSTOMER SERVICE

Level: 2
ITS CUSTOMER CARE
CHAMPIONS Credits: 10 Cost $195

Level: 2
- Theory: Yes
Credits: 5 Cost $195 - Practical: Yes (workplace or simulated)
The service industry requires you to have a wide range of
- Theory: Yes skills. This starter package will give the best start!
- Practical: (workplace)
This is a great mix of theory and practical assessments.
Elevate your customer service skills with our “Customer Will suit anyone that wants to work in hospitality, retail or
Care Champions” course! travel and tourism.

Designed for aspiring retail professionals, this program In this course you will learn how to:
teaches you essential safe work practices to ensure a • Understand essential safe work practices execute
secure environment while working under supervision. the handling and lifting of heavy stock safely
• Learn the consequences of unsafe work practices
You’ll gain valuable techniques for interacting with • Give G.R.E.A.T service
customers in a service delivery context, enhancing • Learn the importance of delivering a positive
their experience and fostering loyalty. Learn how to customer experience and service
communicate effectively, address customer needs, and • Know the benefit and value for the customer when it
handle inquiries with confidence. comes to product knowledge
• Identify features and characteristics for products
This course empowers you to become a champion of sold
customer care, ready to make a positive impact in any • Identify and match products effectively to the
retail setting. Join us and take the first step towards a customers’ needs and enquiries
rewarding career in customer service! • Implement your knowledge of different sales
techniques
NZQA unit 11971 v8 | 3 credits
Use safe work practices in a retail environment under
supervision NZQA unit 14466 v6 | 2 credits
Demonstrate knowledge of maintaining a safe and
NZQA unit 28145 v2 | 2 credits secure environment for people in the hospitality industry
Interact with customers in a service delivery context
NZQA unit 14469 v6 | 2 credits
Provide customers with information about an
establishment in the hospitality industry

NZQA unit 28145 v2 | 2 credits
Interact with customers in a service delivery context

NZQA unit 11968 v9 | 4 credits
Demonstrate and apply knowledge of legislation
applicable to sale of goods and services

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