Page 10 - 2025 ITS Correspondence Catalogue

SERVICE INDUSTRIES

HOSPITALITY SKILLS ESSENTIALS FOOD SAFE,
- LEVEL 2 SERVICE SMART

Level: 2 Level: 2

Credits: 9 Cost $195 Credits: 14 Cost $195

- Theory: Yes
- Theory: Yes
- Practical: No - Practical: Yes (workplace or simulated)

Safe food served with great service provides an
A fantastic entry-level course covering the essentials
needed to work in a safe environment (both Front of exceptional customer experience.
House and Back of House) and the importance of product
knowledge and information. A perfect package for anyone that wants to start working
in hospitality.
Workplace safety is everyone’s responsibility – from
preparing the food correctly, to following policies and Understand the importance of food safety and learn key
procedures, to identifying any potential hazards. formative skills you need to start your new career!
In this course you will learn how to:
In this course you will learn how to:
• Gain entry level knowledge for those wanting to work in • Give G.R.E.A.T service
the Hospitality Industry • Manage and respond to customer complaints
• Understand the processes involved with delivering café • Execute the delivery of food and drink correctly
and counter services • Clear and service dining areas effectively and
• Prepare counter areas ready for service efficiently
• Have clean working habits in accordance with food
safety requirements
• Maximise hospitality sales and service opportunities NZQA unit 167 v9 | 4 credits
• Implement your knowledge of different selling Practice food safety methods in a food business under
techniques supervision
• Know of the benefit and value for the customer when it
comes to product knowledge NZQA unit 14425 v8 | 5 credits
• Communicate effectively and concisely Prepare and serve hot and cold non-alcoholic drinks for
• Identify and match customer requirements effectively a commercial hospitality establishment
NZQA unit 14434 v8 | 3 credits
Prepare and clear areas for table service for a
NZQA unit 20666 v7 | 2 credits
Demonstrate basic knowledge of contamination hazards commercial hospitality establishment
and control methods used in a food business
NZQA unit 57 v10 | 2 credits
Provide customer service
NZQA unit 14466 v7 | 2 credits
Demonstrate knowledge of maintaining a safe and secure
environment for people in the Hospitality industry
“
NZQA unit 28301 v4 | 5 credits
Demonstrate knowledge of products and product Communities say:
information in a retail environment It was very informative

10 and interesting.”