Page 14 - 2025 ITS Correspondence Catalogue

MICRO-CREDENTIALS
EXCELLENT FOR OUR
“3-STEP DELIVERY”
METHOD – ASK US HOW!
ITS proudly owns a suite of 5
Micro-Credentials.
ITS Micro-Credentials are a
fabulous way to upskill, show
employers what ākonga know,
and get specialized skills.
Face-to-Face options are also
available for groups - $POA
“ ĀKONGA SAY
My micro-credential shows my
14 experience & study to employers.”
FOOD AND BEVERAGE CAFÉ AND CUSTOMER
SERVICES SERVICE
Level: 3 Level: 3
Credits: 17 Cost $450 Credits: 22 Cost $450
- Programme #: 127743 - Programme #: 127741
The aim of this micro-credential is The aim of this micro-credential is to
to provide learners with the skills to provide learners with an opportunity
work in hospitality, retail or travel and for students to get real hands-
tourism. Learners will develop skills in on experience serving in a café,
communication, sales and customer working with customers while at the
service, and gain knowledge of same time learning essential sales
essential safe work practices and food techniques and skills. Learners will
and safety requirements. gain knowledge and skills of customer
service techniques and product
This micro-credential targets learners promotion.
currently in high school (Gateway
programme), unemployed, youth/ This programme targets learners
rangatahi (16-19 years), those currently in high school (Gateway
graduating from Hospitality and programme), unemployed, youth/
Customer Service micro-credential, rangatahi (16-19 years), those wishing
those wishing to change career or to change career or re-enter the
re-enter the workforce, or those workforce, those who have graduated
with disabilities who want to from the Employability Skills and
prepare themselves for entering the Work Readiness and/or Retails Skills
workforce. and Success micro-credentials or
those with disabilities who want to
NZQA unit 18497 v9 | 8 credits prepare themselves for entering the
Demonstrate knowledge of culinary workforce.
products and terms
NZQA unit 168 v7 | 4 credits NZQA unit 11818 v7 | 4 credits
Demonstrate knowledge of food Demonstrate and apply product or
contamination hazards, and control service knowledge in a service delivery
methods used in a food business workplace
NZQA unit 11831 v8 | 6 credits
NZQA unit 4645 v10 | 2 credits Apply skills and qualities of a salesperson
Demonstrate knowledge of maintaining
a responsible drinking environment as a in a retail or distribution environment
server in a licensed premise
NZQA unit 376 v9 | 2 credits
NZQA unit 14420 v8 | 3 credits Employ customer service techniques to
Demonstrate knowledge of alcoholic and accommodate customer behavioral styles
non-alcoholic beverages in a workplace
Provide café service in a hospitality
NZQA unit 14441 v7 | 5 credits
establishment
NZQA unit 21853 v6 | 5 credits
Provide hospitality sales and service
opportunities to customers