Page 13 - 2025 ITS Correspondence Catalogue

SERVICE INDUSTRIES

HOSPITALITY SKILLS ESSENTIALS SUCCESS IN CAFE SERVICE
- LEVEL 3

Level: 3 Level: 3

Credits: 9 Cost $195 Credits: 10 Cost $195

- Theory: Yes - Theory: Yes
- Practical: No
- Practical: Yes (workplace or simulated)
Essential transferable skills for anyone currently working An opportunity for students to get real hands-on
in hospo and wanting to upskill their knowledge or branch experience – serving in a café and working with customers
out with a career change into hospitality.
and get assessed on the skills that they will learn along the
way.
This course enables you to learn the important
information required to be a hospitality superstar; from In this course you will learn how to:
correct kitchen practices, the history of coffee and • Gain entry level knowledge for those wanting to work in
responsible service of alcohol.
the Hospitality Industry
• Get a good understanding of café and counter service
In this course you will learn how to: and the processes involved
• Learn essential transferable skills for this thriving • Get a counter area ready for service
industry
• Learn how to comply with the Food Act 2014, and • Have clean working habits in accordance with food
safety requirements
manage a Food Control Plan
• Understand common sources and prevention of • Maximise hospitality sales and service opportunities
Have a good understanding of methods and selling
•
food-borne illnesses and food spoilage
• Gain knowledge of coffee bean origins, as well as • techniques
Know the benefit and value for the customer when it
correct storage, handling, roasting and blending comes to product knowledge
processes
• Learn quality control requirements for ingredients • Have effective and concise communication skills CORRESPONDENCE
Identify and match customer requirements effectively
•
used for espresso beverages
• Know how to be a responsible host and the
importance of keeping your customers and NZQA unit 14441 v7 | 5 credits
community safe Provide café service in a hospitality establishment
• Gain valuable knowledge for working in the
Hospitality industry and any Licensed premise NZQA unit 21853 v6 | 5 credits
• Understand the legal requirements of the Sale and Provide hospitality sales and service opportunities to
Supply of Alcohol Act 2012
customers

We also deliver SUCCESS IN CAFE SERVICE
NZQA unit 168 v7 | 4 credits
Demonstrate knowledge of food contamination hazards, via Face to Face.
and control methods used in a food business

NZQA unit 17284 v7 | 3 credits
Demonstrate knowledge of coffee origin and production

NZQA unit 4645 v10 | 2 credits
Demonstrate knowledge of maintaining a responsible
drinking environment as a server in licensed premises
CORRESPONDENCE PACKAGES 13