Page 15 - 2025 ITS Correspondence Catalogue

MICRO-CREDENTIALS

RETAIL SKILLS AND HOSPITALITY AND EMPLOYABILITY SKILLS
SUCCESS CUSTOMER SERVICE AND WORK READINESS

Level: 2 Level: 2 Level: 2

Credits: 20 Cost $450 Credits: 17 Cost $450 Credits: 21 Cost $450

- Programme #: 127740 - Programme #: 127743 - Programme #: 127742
The aim of this micro-credential is to The aim of this micro-credential is The aim of this micro-credential is to
provide learners with an opportunity to provide learners with the skills to provide learners with employability
for students to get real hands-on work in hospitality, retail or travel and skills and to enable learners to be
experience working within a retail tourism. Learners will develop skills in work ready. Learners will develop
environment. Learners will gain skills communication, sales and customer communication and problem-solving
and knowledge in stock handling and service, and gain knowledge of skills, and self-management and
safe working practices, customer essential safe work practices and food time management strategies to
interactions and meeting customer and safety requirements. successfully function in the workplace
needs, product information and environment.
management of theft or fraud in a This micro-credential targets learners
retail environment. currently in high school (Gateway This programme targets learners
programme), unemployed, youth/ currently in high school (Gateway
This programme targets learners rangatahi (16-19 years), those programme), unemployed, youth/
currently in high school (Gateway graduating from Hospitality and rangatahi (16-19 years) or those with
programme), unemployed, youth/ Customer Service micro-credential, disabilities who want to prepare
rangatahi (16-19 years), those wishing those wishing to change career or themselves for entering the workforce
to change career or re-enter the re-enter the workforce, or those
workforce, or those with disabilities with disabilities who want to NZQA unit 377 v9 | 2 credits
who want to prepare themselves for prepare themselves for entering the Demonstrate knowledge of diversity in
the workplace
entering the workforce. workforce.
NZQA unit 9677 v11 | 3 credits
NZQA unit 11971 v8 | 3 credits NZQA unit 14466 v7 | 2 credits Communicate in a group/team which has
Use safe work practices in a retail Demonstrate knowledge of maintaining a an objective
environment under supervision safe and secure environment for people CORRESPONDENCE
in the hospitality industry NZQA unit 12349 v7 | 3 credits
NZQA unit 11941 v8 | 2 credits Demonstrate knowledge of time
Establish and maintain positive NZQA unit 14469 v7 | 2 credits management
customer service interactions in a retail Provide customers with information
environment about an establishment in the hospitality NZQA unit 12355 v7 | 3 credits
industry Describe strategies for managing stress
NZQA unit 11938 v7 | 5 credits
Assist customers to select goods and/or NZQA unit 28145 v2 | 2 credits NZQA unit 24871 v5 | 2 credits
services Interact with customers in a service Complete complex forms
delivery context
NZQA unit 28301 v4 | 5 credits NZQA unit 1979 v11 | 3 credits
Demonstrate knowledge of products NZQA unit 11968 v10 | 4 credits Describe an employment relationship,
and product information in a retail Demonstrate and apply knowledge of and the application of employment law to
environment legislation applicable to sale of goods and that relationship
services
NZQA unit 24997 v5 | 5 credits NZQA unit 7123 v8 | 2 credits
Demonstrate knowledge of theft NZQA unit 20666 v7 | 2 credits Apply a problem-solving method to a
and fraud in a retail or distribution Demonstrate basic knowledge of problem
environment contamination hazards and control
methods used in a food business NZQA unit 62 v10 | 3 credits
Maintain personal presentation and a
NZQA unit 28301 v4 | 5 credits positive attitude in a workplace involving
Demonstrate knowledge of products customer contact
and product information in a retail
environment
MICRO-CREDENTIALS 15