Page 19 - 2025 ITS Correspondence Catalogue

THEORY COST
LEVEL UNIT CREDITS DESCRIPTION OR Excl
PRACTICAL gst pp

Assist customers to select goods and/or
2 11938 v7 5 Both $87
services

Establish and maintain positive
2 11941 v8 2 customer service interactions in a retail Practical $78
environment

Demonstrate and apply knowledge of
2 11968 v10 4 legislation applicable to sale of goods and Both $87
services

Use safe work practices in a retail
2 11971 v8 3 Both $78
environment under supervision

Demonstrate knowledge of time
2 12349 v7 3 Theory $78
management

Describe aspects of one’s own
2 12352 v8 3 Theroy $78
whakapapa, heritage, and cultural identity

2 12355 v7 3 Describe strategies for managing stress Theory $78

Prepare and present basic sandwiches for
2 13281 v7 2 Practical $78
CORRESPONDENCE
service
Prepare and serve hot and cold non-
2 14425 v8 5 alcoholic drinks for a commercial Both $87
hospitality establishment

Demonstrate knowledge of food service
2 14431 v7 3 styles and menu types in the hospitality Theory $78
industry

Prepare and clear areas for table
2 14434 v8 3 service for a commercial hospitality Both $78
establishment

Provide table service for a commercial
2 14436 v8 4 Both $87
hospitality establishment

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INDIVIDUAL UNITS 19
All Individual Units must be successfully completed within
8 weeks of receiving course documents.