Page 23 - 2025 ITS Correspondence Catalogue

THEORY COST
LEVEL UNIT CREDITS DESCRIPTION OR Excl
PRACTICAL gst pp

Respond to customers’ complaints in a
3 27229 v6 4 retail or distribution environment during Both $87
customer interactions

Interact with other staff, managers and
3 27928 v2 5 customers to provide service delivery Both $87
outcomes

Apply standard operating procedures and
3 27929 v2 5 the code of conduct to a work role in a Both $87
service delivery organisation

Apply food safety practices in a food
3 27955 v4 5 Both $87
related business

Demonstrate technical knowledge of
3 29315 v2 2 Theory $87
distribution facility operations

Apply health and safety risk assessment
3 30265 v2 8 Theory $94
to a job role

“ Teachers in Schools say: CORRESPONDENCE

As a teacher using ITS courses for the first time, I would highly
recommend other teachers start using these courses as a part of your
planning, especially towards the end of the year. It was easy, all the
hard work and administration is done.

The Tutors are very knowledgeable and completely trained to deal
with teenagers, and the ambiance is inviting and comfortable. The
following week, the confidence I saw in all of the students was
heartwarming and we were able to use what they had learned and
gained in further lessons.”

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Talk to us about purchasing our resources.

INDIVIDUAL UNITS 23
All Individual Units must be successfully completed within
8 weeks of receiving course documents.