Page 21 - 2025 ITS Correspondence Catalogue

INDIVIDUAL UNITS

LEVEL 3

THEORY COST
LEVEL UNIT CREDITS DESCRIPTION OR Excl
PRACTICAL gst pp

Demonstrate knowledge of food
3 168 v7 4 contamination hazards, and control Theory $87
methods used in a food business

Employ customer service techniques
3 376 v9 2 to accommodate customer behavioural Both $78
styles in a workplace

3 1296 v8 3 Conduct informal interviews Both $78

Communicate with people from other
3 1304 v10 2 Both $78
cultures

Speak to a known audience in a
3 1307 v9 3 Both $78
predictable situation

3 3494 v7 3 Write minutes for a formal meeting Theory $78

Demonstrate knowledge of maintaining
3 4645 v10 2 a responsible drinking environment as a Theory $78
server in a licensed premise

Contribute within a team or group which
3 9681 v8 3 Both $78
has an objective

Demonstrate and apply knowledge of
3 9694 v9 4 Theory $78
communication process theory CORRESPONDENCE

Give feedback on performance in the
3 9705 v8 3 Both $78
workplace

Write business correspondence to convey
3 11095 v8 3 Theory $78
complex ideas and/or information

Listen actively to gain information in an
3 11097 v6 3 Both $78
interactive situation

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INDIVIDUAL UNITS 21
All Individual Units must be successfully completed within
8 weeks of receiving course documents.