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Their dedication extends to ensuring that
every interaction, whether it's a phone
call, an email inquiry, or a face-to-face
consultation, is met with professionalism,
expertise, and genuine care.
“It’s not about the money. The money is a
byproduct of what we do,” says Brandon.
“I can guarantee we’re probably giving
you a better experience than others. You
don’t make it to 50 years unless you are
consistently great.”
His vision for Linton Window & Door Moreover, at Linton Window & Door,
includes not only preserving but also employees are more than just colleagues;
enhancing the high standards that have they are a family. This close-knit
been the foundation of the company for atmosphere fosters a sense of belonging
decades. and unity, translating into a positive work BRANDON & MELISSA WEBER
"My key goal has always been to ensure environment and ultimately enhancing
Linton retains the high standard of the customer experience.
customer service the company was "It really is just like a family," says Brandon.
founded on over 50 years ago," says
Brandon, explaining his leadership has The family atmosphere and positive
focused on expanding the company’s company culture have been pivotal
reach while maintaining its core values to Linton Window & Door's continued
of quality and exceptional service. Since success, ensuring that employees feel
taking over, he has grown the company valued and supported, which translates
significantly, now employing 30 people into better service for customers.
and expanding operations to include a Employees enjoy various perks, including
second location in Shakespeare, east of a small company gym, team events,
Stratford, with plans for further expansion. tickets to sporting events, and even
At the heart of company’s success lies massage chairs, fostering a family-like
environment.
its dedication to providing high-quality
products and exceptional service. Each Linton Window & Door is also deeply
window and door provided by Linton committed to giving back to the
meets the highest standards of quality community it serves. From sponsoring
and customers receive a seamless and local youth sports teams to participating
positive experience from start to finish. in charity events, the company strives
“We’ve really focused on perfecting the to make a positive impact in Waterloo
Region building strong relationships with
transaction and the whole process so customers and neighbours.
when our sales rep shows up at your
house, you’re given a fair and honest, and "It is important to us to give back to
legitimate price,” says Brandon. “You need the communities that we serve," says
to be the best at what you do. You need to Brandon, adding that the dedication to
be the best option for that person.” quality, exceptional service, and a strong
He emphasizes the importance of family atmosphere that Jim Linton and
Wally Ferguson instilled in the company
maintaining consistency with effective remains strong, helping to guide Linton
systems. Window & Door into the next half-century.
“Our staff greets you the same. Whether Grounded in quality, exceptional service,
you’re spending $700 with us or $70,000, and a close-knit culture, the company
there is no difference,” Brandon adds. stays true to its mission while embracing
“Every transaction at Linton is the same.” new opportunities.
They pride themselves on their For information, call 519-623-9963 or visit
unwavering commitment to providing lintonwindow.com.
the best service at every touchpoint of
the customer journey, from the moment
customers first reach out to them to long
after their installation is complete.
PHOTOS BY BRIAN RODNICK

www.cambridgechamber.com Summer 2024 37