Page 106 - English for Front Office

2. How can we improve our communication to ensure
customers are aware of the cancellation policy at the time
of booking?
3. Are there different cancellation policies for different types
of reservations, and should there be a standardized policy?
4. What factors should be considered when determining
refund amounts for cancellations, and should refunds be
full or partial?
5. How can we incentivize customers to reschedule rather
than cancel their reservations?

Task 3

Explain the following terms

Cancellation
Revoke
Annul
Abrogate
Void
Withdraw
Revoke
Rescind
Forfeit
Withdrawal
Cancellation
Policy
Cancellation Fee
Refund
Non-Refundable
No-Show
Reschedule
Credit
Waiver
Late Cancellation
Booking
Reference/ID
Cutoff Time