Page 101 - English for Front Office

Sally: Yes, instead of a courtyard room, I’d like a room with a
view, preferably on an upper floor.

Reservation agent: I can certainly change that for you, although
there will be a change in the room rate. The new rate is $189 per
night.

Sally: On second thought, I’d prefer a suite that overlooks the
pool. Is that possible?

Reservation agent: Certainly. The new rate is $249 per night.

Sally: Oh, that’s really expensive. I think I’d better to stick to my
original room.

Reservation agent: All right. I’ve changed your reservation back
to a courtyard room. Anything else?

Sally: Maybe I should shorten my stay. If I do that, I could afford
a suite. Yes, let’s change the dates and the rooms again.

Reservation agent: Let me make a suggestion. Let’s cancel this
reservation and make a whole new one. That way, we can make
sure everything is correct.

Sally: Oh, that’s not too much trouble for you, is it? I’d hate to be
a bother.

Reservation agent: No, no trouble at all.

(source: ESLpod.com)

Watch the video
https://www.youtube.com/watch?v=E9rpjRfRhjI, pay attention to
the language expressions used by the staff.