Page 102 - English for Front Office

TEXT CONSTRUCTION TASK

Task 9

Perform a handling amendment reservation . Make sure that you
use appropriate language expressions and non verbal cues. Put the
checklist in the appropriate column.

No Indicator Rate
1 2 3 4 5
1 The speaker
uses
appropriate
language
function
2 The speaker
uses
appropriate
grammar
3 The speaker
uses
appropriate
pronunciation
4 The speaker
uses
appropriate
gesture
5 The speaker
offers help
with
appropriate
manner
6 The speaker
smiles
warmly and
sincerely
7 The speaker
uses