Page 99 - English for Front Office

3. What is the role of communication in managing
reservation amendments, and how can hotels keep guests
informed about changes to their bookings?
4. How can tourism students help guests understand the
potential costs and fees associated with amending
reservations, and how should these be communicated
clearly?
5. What strategies can be employed to minimize
overbooking while accommodating guest requests for
reservation amendments?
6. What ethical considerations are involved in amending
reservations, particularly when it comes to guests with
special needs or those facing unforeseen circumstances?

Student B

1. How can tourism students assist in maintaining guest
satisfaction while handling reservation amendments, and
what skills are needed to manage potentially challenging
situations?
2. What role do cross-cultural communication and language
skills play when dealing with international guests who
need to amend their reservations?
3. How can hotels and tourism service providers enhance
their customer service by offering flexible policies and
options for reservation amendments?
4. What are the potential challenges and opportunities in
amending group reservations for events, conferences, and
tours?
5. What impact does the seasonality of the tourism industry
have on the flexibility and availability for amending
reservations?
6. What are the emerging trends and technologies in the
tourism industry that are affecting the process of
amending reservations, and how can students stay
informed and adapt?