Page 94 - English for Front Office
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UNIT 8
HANDLING AMENDMENT RESERVATION
Learning objectives:
After learning Unit 8, students are able to:
1. Analyze English expressions used to handle an
Amandement Reservation
2. Analyze non-verbal language used to handle an
Amandement Reservation
3. Use appropriate English expression to handle an
Amandement Reservation
4. Use appropriate non-verbal language to handle an
Amandement Reservation
PERSONAL EXPERIENCE ELICITATION TASK
Task 1
Look at the picture. Discuss with your friends, what is the staff
doing?
Task 2
Work in groups. Discuss the following questions.
1. What are the common reasons guests may need to amend
their reservations, and how can hotel staff accommodate
these changes effectively?
