Page 90 - English for Front Office
P. 90
Sincerely,
[Your Name]
Task 5
Work in pair (Student A and B). Explain your reply to the other.
Task 6
Answer the following questions
(Student A).
1. What strategies can be employed to handle high volumes
of reservation inquiries effectively through email during
peak seasons?
2. What should be included in an email confirmation of a
reservation to ensure clarity and avoid
misunderstandings?
3. How can technology and email templates be leveraged to
streamline the reservation process while maintaining a
personal touch?
4. What is the role of follow-up emails in confirming and
reconfirming reservations?
5. What methods can be used to verify the identity of the
guest and prevent email reservation fraud?
6. How should staff handle special requests and
customization of reservations through email, and what
challenges may arise in this context?
Student B
1. What strategies can be employed to maintain a consistent
and professional tone in email communication with
guests?
