Page 86 - English for Front Office

Information acknowledge the guest's request and
express appreciation for choosing your
hotel.
7 Cancellation Information about any extra amenities or
Policy services offered by the hotel, such as
dining options, spa services, or tours.
8 No-Show If there are any promotions, packages, or
Policy discounts available, this section
highlights those.
9 Additional Information about the hotel's policy
Services regarding canceling the reservation,
including any associated fees or
deadlines.
10 Special Offers Details about charges or penalties for
guests who fail to arrive on the check-in
date without prior cancellation.
11 Special Details about any specific needs or
Requests preferences that the guest has
communicated, such as bed preferences,
room location, or dietary restrictions.
12 Total Cost The overall amount that the guest will be
charged, including the room rate, taxes,
and any additional fees.
13 Contact This part provides the hotel's contact
Information details, including phone numbers and
email addresses, for any further inquiries
or assistance.
14 Closing The ending of the email, where you
express gratitude, invite further
communication, and sign off with a
signature.
15 Legal and The section that typically includes the
Privacy sender's name, title, and sometimes the
Disclaimer hotel's logo.
16 Signature A statement outlining the email's terms
and conditions, data privacy policies,
and disclaimers required by law.
17 Attachments Links or icons that connect the recipient
to the hotel's social media profiles.