Page 84 - English for Front Office
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UNIT 7
HANDLING ROOM RESERVATION VIA E-MAIL
Learning objectives:
After learning Unit 7, students are able to:
1. Analyze English expressions used to handle room
reservation via E-mail
2. Analyze non-verbal language used to handle room
reservation via E-mail
3. Use appropriate English expression to handle room
reservation via E-mail
4. Use appropriate non-verbal language to handle room
reservation via E-mail
PERSONAL EXPERIENCE ELICITATION TASK
Task 1
Look at the picture. Discuss with your friends, what is the staff
doing?
