Page 85 - English for Front Office

Task 2

Work in groups. Discuss the following questions.

1. What are the key advantages and disadvantages of
handling reservations through email in the tourism
industry?
2. How can tourism professionals ensure that email
reservations are processed efficiently and in a timely
manner?
3. What are the essential components of a well-crafted email
response to a reservation inquiry, and how do they differ
from other forms of communication?
4. How can staff use email communication to build a rapport
with potential guests and provide personalized service?

Task 3

Match the Term and phrases in Reservations through email
commonly use.

No Terms Phrases
1 Subject Line A unique reference number assigned to
the guest's booking for identification and
tracking.
2 Greeting If applicable, this section provides
details about any required deposit or
payment for the reservation.
3 Introduction The email's subject, which typically
includes the reservation confirmation,
the guest's name, and the reservation
number.
4 Confirmation The salutation at the beginning of the
Details email, such as "Dear [Guest's Name],"
5 Reservation The central section that provides
Number specifics about the reservation, including
check-in and check-out dates, room type,
rate, and any special requests.
6 Payment The initial part of the email where you