Page 80 - English for Front Office

21. Please hold a minute, I will check at our system.

22. Would you wait for a moment? I need to check at our system.

23. I’m sorry to keep you waiting.

24. The room that you want is available. Shall I book it for you?

25. I’m sorry madam/sir. We’re fully booked at the moment. Can

I suggest you try our other hotel in the city center?

26. We’re fully booked at the moment. Can I suggest you try our

other hotel in Denpasar?

TEXT COLLECTION AND PRESENTATION TASK

Task 8

Watch the following video

Analyze the English expressions and non verbal language used by
the staff in handling reservation via telephone