Page 95 - English for Front Office

2. How can technology and reservation management systems
assist in handling reservation amendments efficiently and
accurately?
3. What are the key policies and procedures that hotels and
travel agencies should have in place for amending
reservations?

Task 3

Explain the following terms

1. Amendment
2. Change Request
3. Room Type Upgrade
4. Downgrade
5. Date Change
6. Extension
7. Cancellation
8. Guest Name Change
9. Special Requests Update
10. Rate Adjustment
11. Non-Refundable Rate
12. Cancellation Policy
13. No-Show Policy
14. Availability
15. Confirmation Number
16. Confirmation Email
17. Waitlist
18. Reservation System
19. Reservation Agent
20. Booking Reference