Page 98 - English for Front Office
P. 98
After checking the reservation detail, the staff are filling the
amendment form based on the needs of the guest. Basically, the
staff will ask the guest about what will they amend of their
reservation.
Taking a note on the new reservation
After filling the amendment form, the staff that handling the
amendment usually taking a note on the new reservation. By
taking a note on the new reservation, the staff will be easier to
cross-check the detail of the new reservation.
Amending the reservation into the new one.
After all of those process, the staff will be renewing the
reservation by confirming on the computer system.
Task 5
Work in pair (Student A and B). Explain your text to the other.
Task 6
Answer the following questions
(Student A).
1. What is the impact of amendments on room availability,
rates, and revenue management for hotels and
accommodations?
2. How do changes in travel plans, such as flight delays or
cancellations, affect the need for amending hotel
reservations, and how can hotels be responsive to such
situations?
