Page 100 - English for Front Office

TEXT COLLECTION AND PRESENTATION TASK

Task 7

Read the conversation below and analyze the language used by
the reservation agent.

Reservation agent: Hello, Milton Hotel reservations. How may I
assist you?

Sally: Hi, I’m calling to make some changes to an existing
reservation.

Reservation agent: Certainly. Do you have the reservation
number?

Sally: Sure, it’s 234678.

Reservation agent: That’s a reservation for Sally Menkel. Is that
right?

Sally: Yes, that’s right. I’d like to change the check- in date from
September 15th to September 16th.

Reservation agent: Certainly. I can make that change for you. Is
that the only change?

Sally: No, the check- out date will also change, from the 23rd to
the 24th.

Reservation agent: No problem. We have you arriving on the
16th of September and departing the 24th of September. Will
there be anything else?

Sally: Yes, there will be two people in my party, not just one.

Reservation agent: I’ve made that change. Anything else I can
help you with?