Page 97 - English for Front Office

4. The Number of Guest
The last aspect that can be changed is the number of the
guest. In some case, the guests are possibly need some
extra rooms for extra guest. In this case, the hotel staff
needs to do an amendment of the reservation based on the
number of the guest.

Based on those aspects, the guests are possibly changing their
reservation based on their needs. However, those aspects only can
be changed based on the availability of the room or facilities on
the hotel. If the amendment is not possible, it will be better if the
guest makes a new reservation.

Student B

Amendment Reservation Procedures

In amending the reservation, there are some steps that should be
followed by the reservation staff. However, each hotel has their
own policy that manage the amendment of the reservation.
Generally, the steps of amendment reservation can be explained
as follows.

Checking the original reservation in the booking list.

Checking the original reservation in the booking list is important
to check the information of the guest and its detail. The details in
the booking list are consist of the name of the guest, room types,
dates, length of the stay, number of guests, the payment method
and the other details. By checking the information, the
receptionist can be easier to check the detail that the guest wants
to amend.

Filling the amendment form