Page 111 - English for Front Office

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12 and stay at your hotel for 2 nights.
Staff : Alright, Ms. Karina. May I know your

reservation confirmation number?
Guest : Hmm... Wait a minute I will check first. I ‘ve

got it. My number is 45678.

Staff : May I know your reason why you need to
cancel your reservation?

Guest : My husband has a meeting at that day in Jakarta
so I have to cancel the reservation.

Staff : Do you want to reschedule the reservation?

Guest : No, I want to cancel it.
Staff : Alright, Ms. Karina. I would like to inform

you that your reservation is non-refundable.
You can read it at our confirmation letter. Do

you still want to cancel your reservation?

Guest : Ah… Is the payment non-refundable? I
thought the payment could be returned.

Staff : I am sorry, Ms. Karina. It is non-refundable.
You can read it at your confirmation letter.

Guest : Okay, no problem.
Staff : Alright, Ms. Karina. Thank you for your

confirmation about your cancelation. If you

need to reserve rooms for stay, please call at
this number. We look forward to welcoming

you at The Bougainville Hotel another time.
Have a great day.