Page 114 - English for Front Office
P. 114
32. Have a nice day.
TEXT COLLECTION AND PRESENTATION TASK
Task 8
Watch the following videos
Analyze the English expressions and non verbal language used by
the staff in handling a cancellations reservation.
TEXT CONSTRUCTION TASK
Task 9
Perform handling a cancellations reservation. Make sure that you
use appropriate language expressions and non verbal cues. Put the
checklist in the appropriate column.
No Indicator Rate
