Page 118 - English for Front Office

3. How can the staff ensure that walk-in guests receive
information about our services, facilities, and any special
promotions during the check-in process?
4. Are there different check-in procedures or forms for walk-
in guests compared to those with prior reservations, and
how do the staff maintain efficiency in both cases?

Task 3

Match the terms with their description

Walk-In Guest The act of reserving a room for a walk-
in guest at the time of their arrival.
On-the-Spot A customer who arrives without a prior
Reservation reservation, seeking immediate
accommodation.
Availability Refers to the number of vacant rooms
or accommodations ready for walk-in
guests.
Vacancy Rate The total number and types of rooms
or accommodations available for walk-
in guests.
Room Inventory Offering a walk-in guest a better or
higher-priced room at a reduced cost,
as a courtesy or incentive.
Room Allotment The percentage of unoccupied rooms at
a given time, often critical for walk-in
guests.
Check-In Queue The allocation of available rooms to
walk-in guests based on their needs
and preferences.
Late-Night Check-In The line or waiting area where walk-in
guests wait to be assisted at the front
desk.
Room Assignment The category or class of
accommodations available to walk-in
guests (e.g., standard, deluxe, suite).
Room Type A practice where hotels may accept
more reservations than available