Page 123 - English for Front Office
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11.Last greeting and thanking.
Indeed, as a receptionist staff they need to thanking the guest
because choosing that hotel and saying a sweet word to make
the guest feels attended to and pleasant in staying there. This is
a must in a hotel in order to close the registration or the
reservation process.
Task 5
Answer the following questions
(Student A).
1. What training and protocols should staff follow to handle
walk-in guest check-ins effectively, especially during
busy or high-pressure times?
2. How do staff manage walk-in guests who have specific
room preferences or special requests?
3. What measures are in place to ensure the safety and
security of both walk-in guests and their belongings?
4. How do staff handle situations where there are no
available rooms for walk-in guests, and what alternative
accommodations or solutions can we offer?
5. Are there specific procedures for handling walk-in guests
who arrive late at night or outside regular check-in hours?
Student B
1. How can staff gather feedback from walk-in guests about
their check-in experience and overall stay to continuously
improve our services?
2. What technology or software solutions can staff
implement to streamline the check-in process for walk-in
guests and reduce waiting times?
