Page 126 - English for Front Office

incidentals, please?
Walk-In Guest Certainly, here you go.
[After processing the check-in]
Front Desk Agent Mr. Anderson, you're all set. Here's your
room key for the suite. Enjoy your stay, and
happy anniversary!
Walk-In Guest Thank you so much!

Example 4: Walk-In Guest

Bell boy Good morning, welcome to Edotel Hotel. My
name is Nanda, How may I assist you ?
Guest Good morning. I would like to stay here .
Bell boy Well, please you come to the reception desk
and may I bring your luggages, madam ?
Guest Yes, please. Thank you.
Bell boy You’re welcome, madam.

** The Bell boy escort the guest into the reception desk **

Receptionist Good morning, welcome to Edotel Hotel. My
name is Luna. May I assist you ?
Guest Hi, Good morning. I would like to stay here.
Receptionist Do you have a reservation before, madam ?
Guest No, I don’t have.
Receptionist Well, may I know what type of room that you
want madam ?
Guest What type of room that you have?
Receptionist We have single room , twin room , and suite
room
Guest What is the facilities of the suite room?
Receptionist The room facilities for a suite room such as
private balcony, living room, kitchenette; if
you want to breakfast, you can make it in
there, refrigerator with mini bar, wardrobe,
television, Telephone with telephone
attention, air conditioner and safety deposit