Page 125 - English for Front Office

Example 2: Late-Night Walk-In Guest Check-In

Front Desk Good evening! How can I assist you?
Agent
Walk-In Guest I know it's late, but I've had some travel
delays, and I need a room for tonight.
Front Desk No problem, we understand. We have a late-
Agent night check-in process. May I have your
name, please?
Walk-In Guest It's Sarah Johnson.
Front Desk Thank you, Ms. Johnson. We do have a room
Agent available for you. Could I see your ID and a
credit card for incidentals, please?
Walk-In Guest Sure, here you go.
Front Desk Thank you, Ms. Johnson. I'll quickly check
Agent you in.
[After processing the check-in]
Front Desk Here's your room key, Ms. Johnson. You're in
Agent room 312. If you need anything, please don't
hesitate to call the front desk. Have a good
night!
Walk-In Guest Thank you for your help!

Example 3: Upgrading a Walk-In Guest

Front Desk Agent Good afternoon! How can I assist you?
Walk-In Guest I'm here for a special occasion, and I was
wondering if you have any upgrades
available.
Front Desk Agent Of course, we can check that for you. May I
have your name and reservation details?
Walk-In Guest It's David Anderson.
Front Desk Agent Thank you, Mr. Anderson. Let me see what
we can do for you. Ah, we do have a suite
available. Would you like to upgrade to
that?
Walk-In Guest Yes, that sounds wonderful.
Front Desk Agent Great! I'll adjust your reservation. Could I
see your ID and a credit card for