Page 122 - English for Front Office

7.Ask and explain the guest deposit
Before moving to step of payment, usually the receptionist will
ask and also explain about the deposit amount and purpose of
the deposit. This deposit has a purpose as the guarantee of the
reservation, as the guarantee if any items are damaged. This
deposit depends on hotel regulation. This deposit will be
returned to the guest if there is no problem occur during their
stay. This will be done when the check-out time.

8.Asking method of payment and finishing the payment
The next step is payment. After everything is clear, the
registration process will move to step of payment. The guest
can pay the bill by credit card or cash depends on the hotel and
guest availability.

9.Give the guest key of the room and explain the rules of
the room briefly.
In this stage, the receptionist will give the key of the room
after the guest finishing the payment. Usually, there are 2
kinds of key, electronic key card and manual key. Besides that,
the receptionist also explains the rules of room briefly by
giving a brochure and in another way, the rules already
available in their room.

10.Offering another help
In the ten stage of handling check in walk in guest, the
receptionist will offer another help if there is anything else that
is not clear yet or if the guest needs some information about
something. There will be additional payment if the guest needs
another thing apart from the reservation, for example help the
guest to prepare a flower bucket, special dinner, etc.