Page 117 - English for Front Office
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UNIT 10
HANDLING CHECK WITH FOR WALK-IN GUESTS
Learning objectives:
After learning Unit 10, students are able to:
1. Analyze English expressions used to handle Check with
walk-in guests
2. Use appropriate English expression to handle Check with
walk-in guests
3. Use appropriate non-verbal language to handle Check
with walk-in guests
PERSONAL EXPERIENCE ELICITATION TASK
Task 1
Look at the picture. Discuss with your friends, what is the staff
doing?
Task 2
Work in groups. Discuss the following questions.
1. How do staff greet and approach walk-in guests to
provide a warm and welcoming atmosphere upon arrival?
2. What information and identification should the staff
collect from walk-in guests during the check-in process,
and how can we make this process efficient?
