Page 115 - English for Front Office

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1 The speaker
uses
appropriate
language
function
2 The speaker
uses
appropriate
grammar
3 The speaker
uses
appropriate
pronunciation
4 The speaker
uses
appropriate
gesture
5 The speaker
offers help
with
appropriate
manner
6 The speaker
smiles
warmly and
sincerely
7 The speaker
uses
appropriate
eye contact
8 The speaker
uses
appropriate
posture
9 The speaker
greets the
guest warmly
10 The speaker
gives good