Page 139 - English for Front Office
P. 139
Indeed, as a receptionist staff they need to
thanking the guest because choosing that
hotel and saying a sweet word to make the
guest feels attended to and pleasant in
staying there. This is a must in a hotel in
order to close the registration or the
reservation process.
Task 5
Write a summary about the text above.
Task 6
Answer the following questions
(Student A).
1. How do you handle situations where the guaranteed
reservation indicates a late check-in time or a specific
room preference?
2. What is our protocol for handling guests with guaranteed
reservations who arrive early or late? How can we
accommodate their needs?
3. How can you effectively communicate the hotel's
amenities, services, and policies to guests with guaranteed
reservations during the check-in process?
4. What is the procedure for processing payment and
verifying credit card information for guests with
guaranteed reservations?
5. Are there any loyalty programs, perks, or upgrades we
should offer to guests with guaranteed reservations as a
gesture of appreciation?
