Page 134 - English for Front Office

5. Are there any special requests or preferences indicated in the
guaranteed reservation that should be honored during check-in?
Task 3
Match the terms with their descriptions
Guaranteed A booking where the guest has secured
Reservation the room or accommodation with a
form of payment or guarantee, ensuring
the room's availability upon arrival.
Advance Deposit A partial or full pre-payment made by
the guest to guarantee the reservation.
Credit Card Guarantee A form of guarantee where the guest
provides their credit card information,
which will be charged if they do not
show up or cancel within the stipulated
time.
No-Show The act of canceling a guaranteed
reservation after the specified
cancellation deadline, potentially
resulting in a charge.
Late Cancellation A guest with a guaranteed reservation
who fails to arrive on the specified date
without canceling the reservation.
Release Time The time at which a hotel releases
rooms held for guaranteed reservations
to other guests if the guaranteed guest
hasn't arrived.
Walk-In Guarantee When a hotel cannot honor a
guaranteed reservation due to
overbooking, the guest is provided with
alternative accommodations,
sometimes referred to as a "walk."
Billing Address The terms and conditions related to the
payment required to guarantee a
reservation.
Deposit Policy Ensuring that a group booking, with
multiple rooms, is guaranteed with a
prepayment or credit card for all rooms.
Pre-Authorization The address associated with the credit
card used to guarantee the reservation,