Page 138 - English for Front Office

stay. This will be done when the check-out
time.

7. Asking method of payment and finishing
the payment
The next step is payment. After everything
is clear, the registration process will move
to step of payment. The guest can pay the
bill by credit card or cash depends on the
hotel and guest availability.

8. Give the guest key of the room and
explain the rules of the room briefly. In
this stage, the receptionist will give the
key of the room after the guest finishing
the payment. Usually, there are 2 kinds of
key, electronic key card and manual key.
Besides that, the receptionist also explains
the rules of room briefly by giving a
brochure and in another way, the rules
already available in their room.
9. Offering another help
In the ten stage of handling check in walk
in guest, the receptionist will offer another
help if there is anything else that is not
clear yet or if the guest needs some
information about something. There will
be additional payment if the guest needs
another thing apart from the reservation,
for example help the guest to prepare a
flower bucket, special dinner, etc.

10. Last greeting and thanking.