Page 133 - English for Front Office

UNIT 11
HANDLING CHECK IN WITH GUARANTEED
RESERVATION

Learning objectives:
After learning Unit 11, students are able to:
1. Analyze English expressions used to handle Check in with
Guaranteed Reservation
2. Use appropriate English expression to handle Check in with
Guaranteed Reservation
3. Use appropriate non-verbal language to handle Check in with
Guaranteed Reservation
PERSONAL EXPERIENCE ELICITATION TASK

Task 1

Look at the picture. Discuss with your friends, what is the staff
doing?
Task 2
Work in groups. Discuss the following questions.
1. What steps should be taken to confirm the guest's identity and
reservation details during the check-in process?
2. How can you expedite the check-in for guests with guaranteed
reservations to provide a quick and hassle-free experience?
3. Do you have a specific check-in counter or dedicated staff for
guests with guaranteed reservations to streamline the process?
4. What information should the front desk staff provide to guests
upon check-in to ensure they have a comfortable and enjoyable
stay?