Page 135 - English for Front Office

often used for verification.
Group Guarantee A temporary hold on the guest's credit
card to verify its validity and available
credit, often used for guarantee
purposes.
Upgraded Room A document that outlines the terms and
Guarantee conditions of the guarantee, often
signed by the guest upon check-in.
Guarantee Form Different methods used to guarantee
reservations, including credit card,
cash, or travel agency guarantee.
Overbooking The amount temporarily reserved on
the guest's credit card or bank account
as part of the guarantee process.
Guarantee Type A guarantee that the guest will receive
an upgraded room or a specific room
category as specified in the reservation.
Guarantee Expiry A situation where a hotel has more
guaranteed reservations than available
rooms, requiring alternative
accommodations for some guests.
Guarantee Hold The date and time until which a
guarantee is valid; the guest must check
in before this time to secure the
reservation.

TEXT EXPLOITATION TASKS

Task 4

In a simple way, check in with reservation can be defined
when the guest already chose and booked the room before they
come to a hotel. Handling check in with reservation has certain
procedures that must be followed by the guest, likewise the
procedure of handling check in walk in guest. There are ten
procedures in handling check in with reservation.